Return & Refund Policy

Last Updated: July 28, 2026

This policy applies to all wholesale orders of eyelash products purchased from FindLoveBeauty (https://www.findlovebeauty.com).

1. Defective Goods Inspection Please inspect goods immediately after receiving shipment. If you receive defective, damaged or wrong items, you must send photos/videos of defective products to FindLoveBeauty@outlook.com within 7 working days upon receipt. We will confirm the situation after verification.

2. Customized Products (OEM/ODM) Custom eyelash orders with private label, customized packaging or customized style CANNOT be returned or refunded unless there is mass production quality problem confirmed by both parties.

3. Standard Stock Products For non-customized stock products: Returns can be negotiated only if quality problems exist. Customers are responsible for return shipping cost unless the fault is completely on our side. We do not support free returns simply because customers dislike the style.

4. Refund Process Once quality issue is confirmed, we can provide three solutions: 1) Send replacement goods free of charge 2) Offer partial discount on next order 3) Process agreed refund after returned goods arrive at our factory

5. Non-Refundable Situations – Goods damaged caused by improper use, storage or transportation after delivery – Orders beyond the 7-day feedback time limit – Custom OEM & ODM orders without confirmed mass quality defects – Goods artificially damaged by customers

6. Shipping Fees Original shipping cost will NOT be refunded in most return cases unless we deliver incorrect items.

7. Contact For all return requests, please contact: FindLoveBeauty@outlook.com Website: https://www.findlovebeauty.com